Reinstall Motion from the App Store, or restore it from a backup. If the issue no longer occurs, open Motion preferences and reapply your custom settings. Try to reproduce the issue you were experiencing. Hold down the Command and Option keys, then open Motion. To reset preferences in Motion 5.3 or later: For information on different preferences, see the Motion preferences overview in Motion Help. That way, after resetting preferences, you can go back and reapply your custom settings. However, any custom preference settings will be reset to their default settings.īefore resetting preferences, choose Motion > Preferences and note any specific settings you've made. Resetting preferences doesn't affect your projects or any media in your projects. You can also try to reproduce the issue using media from the affected project in the new project. If you don’t have known-good media available, you can create some using Motion Supplemental Content and exporting it as a QuickTime movie. Obtain new copies of the media from the original source. If you can't reproduce the issue using known-good media, the issue might be related to the media in the affected project. Test with a new projectĬreate a new project and try to reproduce the issue using known-good media, which is media you've used successfully in other projects. Logging in as another user can help you figure out if unexpected behavior is related to a specific user's settings or files. Open Motion in another user account on your Mac. If an update is available, follow the manufacturer's instructions to update the software. If you're using a plug-in or other software not made by Apple with Motion, make sure it's compatible with your version of Motion. If a software update for the device is available, follow the manufacturer's instructions to update firmware for devices like cameras and external storage devices, or to update drivers for devices like interfaces. Contact the manufacturer of the device(s) for support. Make sure you’re using a compatible media format, device, and external storage device format. Make sure you've installed Pro Video Formats. If an update is available, you can click the Update button to download and install it. To make sure you're using the latest version of Motion, choose Apple menu () > App Store, then click Updates in the toolbar. This allows you return to the previous state your files and the application were in if updating does not address the issue. Make sure Motion is up to date.īefore installing a Motion update, make sure to back up your important files, including projects, media, and the version of Motion that you’re updating. Make sure your Mac meets Motion system requirements. You can search Motion Help for key terms shown in alerts or error messages. Check documentationĬheck Motion 5 Help to make sure Motion is working as expected. If the issue only occurs with a certain device connected, you might need to update or service the device. Make sure to restart your Mac after reconnecting a device, if required by the device. If your issue no longer occurs, reconnect devices one at a time until you can reproduce your issue. Open Motion and attempt to reproduce your issue. You only need to do this the first time you disconnect external devices. To test external devices:ĭisconnect all external devices other than your keyboard and mouse. Disconnect external devicesĪn incompatible or malfunctioning external device can sometimes cause issues with Motion. To restart your Mac, choose Apple menu () > Restart, then reopen Motion and try to reproduce your issue. Restarting your computer resets Motion-related system resources. Before proceeding, make sure to back up your important files, including projects, media, and the version of Motion that you’re updating. Learn how to isolate, troubleshoot, and fix an issue in Motion.įollow the recommendations below in the order in which they’re listed until you've isolated or fixed your issue.
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